PRIVACY POLICY

Privacy Policy

At Hilwa’s Boutique, your privacy is our priority. We are committed to protecting your personal information and ensuring a secure shopping experience. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of personal information when you interact with our website:

  • Personal Details: Name, email address, phone number, and shipping/billing address.
  • Payment Information: We process payments securely and do not store your full credit/debit card details.
  • Order Information: Purchase history, order preferences, and transaction details.
  • Technical Data: IP address, browser type, and device information for site analytics and security purposes.
  • Communication Data: Customer inquiries, reviews, and messages sent via email or contact forms.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill orders (including payments, shipping, and order confirmations).
  • To provide customer support and respond to inquiries.
  • To improve our services by analyzing shopping behaviors and website interactions.
  • To send promotional emails (only if you opt-in) about new arrivals, special offers, or updates.
  • To prevent fraud and ensure security for online transactions.

3. How We Protect Your Information

We take security seriously and implement safeguards to protect your data, including:

  • SSL encryption to secure transactions and personal information.
  • Restricted access to personal data, only accessible by authorized personnel.
  • Regular security updates to prevent unauthorized access or breaches.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share data with:

  • Trusted third-party service providers (e.g., payment processors, shipping companies) to complete your order.
  • Legal authorities if required by law or to protect our rights and prevent fraud.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. These cookies help us:

  • Remember your preferences and shopping cart details.
  • Analyze website traffic and improve user experience.
  • Deliver personalized marketing (if consent is given).

You can manage or disable cookies in your browser settings, but some site features may not function properly without them.

6. Your Rights & Choices

As a valued customer, you have the right to:

  • Access, update, or delete your personal data by contacting us.
  • Opt out of marketing emails at any time by clicking the “unsubscribe” link.
  • Request information about how we use your data.

7. Children’s Privacy

Hilwa’s Boutique does not knowingly collect data from children under 13 years old. If we discover such data, we will delete it immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about our Privacy Policy or how your information is handled, please contact us:

📍 Hilwa’s Boutique
Address: 6098 Glade Run Rd, Hilliard, Ohio 43026, United States
📞 Phone: +1 (380) 209-8888
📧 Email: mills.sheena24@gmail.com

By using our website, you consent to the terms of this Privacy Policy.